Payments and Refunds
Last Updated: June 29th, 2024
BackupTitan automatically bills your credit card each month, year, or every two years, unless you are set up with ACH. Billing is based on the plan for which you signed up. For 1-year and 2-year plans, we will send an email to the account's email address ahead of time to remind you that your renewal is coming up.
The free trial is designed to let you experience the service. If you sign up for a monthly subscription, you are welcome to cancel at any time, but we cannot issue any refunds.
To minimize the number of charges in your account, and to line up all licenses in an account so they renew at the same time, BackupTitan prorates incremental licenses added to an existing account. Specifically, a license added mid-subscription will be prorated (based on the selected plan price) to the next billing date. For more information, please see our FAQ on Prorated Licenses.
If you have any dispute regarding charges to your account, you have 45 days from the date of the charge to dispute it. Please contact our support team regarding any questions concerning a charge at https://www.BackupTitan.com/contact/.
To cancel your subscription, simply sign-in to your Account, delete all Agents & Licenses. Support representatives cannot cancel a subscription on your behalf.
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